Effective Date: September 20, 2024
This Privacy Policy describes how Web Design Mattrs (M Rek) (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website, mattrs.co.uk (the “Service”).
Information we collect
We may collect the following information from you:
- Contact Information: Name, email address, phone number (optional)
- Information for Service Inquiries: Details related to your web design and hosting needs, project inquiries, or support requests.
- Usage Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, referring website, pages you visit, and the time spent on those pages.
In addition to the information listed above, we may also collect:
- Payment Information: Credit card or other payment method details when you make a purchase.
- Passwords and Access Details: If you grant us access to your website or other services, we may store your login credentials or other necessary information.
How We Use Your Information
We use this sensitive information solely for the purpose of providing our services, processing payments, and accessing your website or services as authorised by you. We take strict security measures to protect this information.
How we use your information
We use your information for the following purposes:
- To provide and improve our website and services.
- To respond to your inquiries and requests.
- To process your orders and provide customer service.
- To send you marketing communications (with your consent).
- To analyse how you use our website to improve our offerings.
Data sharing
We may share your information with reputable third-party service providers who help us operate our website and services.These providers are carefully selected based on their commitment to data privacy and security. They are obligated to keep your information confidential and use it only for the purposes we have specified.
We will not share your information with any other third party without your consent, except as required by law.
Data security
We implement robust security measures to protect your sensitive information, including:
- Encryption: We use encryption to protect your payment information and other sensitive data.
- Secure Storage: We store your data in secure environments.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Your rights
You have the right to:
- Access and correct your personal information.
- Request the deletion of your personal information.
- Withdraw your consent to the processing of your information.
Cookies and tracking
Mattrs websites and online services may use “cookies”. For more details visit our Use of Cookies page.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to subscribe to our Newsletter and get notified about any important changes.
Contact us
If you have any questions about this Privacy Policy, please contact us at privacy@mattrs.co.uk.
International data transfer
We may transfer your personal information to countries outside the UK, including the United States and other countries where our data centers and content delivery networks are located. These countries may have different data protection laws than the UK.
By using our Service, you consent to the transfer of your personal information to these countries. We take steps to ensure that your information is transferred and processed in accordance with applicable data protection laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may retain your information for a longer period if necessary to comply with legal obligations, resolve disputes, or enforce our agreements.